As a key player in the new technology sector, Ooredoo has relied on the technology rapid advances to develop adapted, innovative and quality services.

Thanks to this partnership with Ooredoo Tunisie phone operator, it is now possible to convert the Points Merci into Award Miles. This partnership agreement is designated to individuals (individual members) as well as to Ooredoo business subscribers.

As far as Individuals are concerned: the customer, who is already a member of both loyalty programs- Points Merci & Fidelys-, converts his or her Points to his or her Fidelys account and earns Fidelys Miles.

As far as companies are concerned: The company's Administrator/manager of the Ooredoo's account transfers the Points Merci from the Company's account to the one of his or her employee's Fidelys account. The employee should be, beforehand, a Fidelys member.

Please note:

The conversion transaction of Points Merci into Award Miles is possible through a balance starting from 25 000 Points Merci (equivalent to 500 Award Miles).
Beyond 25 000 Points Merci, conversi is done by level of 100 Points Merci (equivalent to 2 Miles).

Examples:

• 25 000 Points Merci = 500 Award Miles
• 25 100 Points Merci = 502 Award Miles
• 26 200 Points Merci = 524 Award Miles
• The holder of a Fidelys Temporary account can benefit from the Classic card without even travelling.
  For that, just transform the equivalent of a balance greater than or equal to 25 000 Points Merci ( > or = 500 Award Miles).
• Conversion is possible via your Mobile: please do dial * 111#: "Partners" section.
• For further details, please do consult the table along with the regulations below.

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Regulations: valid for individuals (individual members) as well as for Ooredoo business subscribers:

• For any claim regarding a conversion transaction, the Fidelys member has to contact the Ooredoo Tunisie customer service on 1111.
• Only Ooredoo Tunisie has the possibility to request cancellation or rejection of Miles corresponding to a transaction. To contest this cancellation, the Member is required to make a request to Ooredoo Tunisie.
• The transition from the Provisory to the Classic Status without having made a trip is conditioned by converting a balance of points Merci equivalent to or greater than 500 Award Miles.
• The account transition from the Provisional to the Classic status does not entitle you to the Bonus offered by the Fidelys Program only after powering the account in question by at least 1 trip.
• Any Transaction where the number of Bonus, Roaming or Conversion, whose balance is less than 500 Award Miles, does not entitle to the transition to Classic status. These Award Miles can only be used after the account has been powered by at least 1 trip.
• Any transaction (conversion of Points Merci into Miles or Bonus roaming), is subject to submission to the General Conditions of the Program, as well as to the Charter of the Fidelys Program (To consult the Tunisiair's website / Fidelys Space"/ Heading "General Conditions of membership".